FAQ's

 

1. Can I get Beer, PreMixes and Ciders delivered outside of the Adelaide Metropolitan area?

Currently Beer, Cider and Pre-Mixes are delivered in full cartons only to the Adelaide Metropolitan area.


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2. Do I need to be there in person to receive my delivery?

No you do not need to be there in person. Here are your options:
  • Someone else over the age of 18 may receive and sign for the goods on your behalf.
  • Leave delivery instructions with us. For example; leave at back door.
  • If there is nobody present at the delivery address Australia Post will take the goods to your local Post Office and leave a card advising you where and when you can pick it up. (Note: In Adelaide Metro the goods may be left at your local Booze Brothers store.)


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3. How long should I expect delivery to take?

Delivery should be made within 2-3 business days in the Adelaide Metro area, within 5 business days for other Capital cities and a day or two longer for regional areas.


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4. I am not comfortable in sending my credit card details over the internet?

Your credit card payments are processed securely via our ANZ payment gateway in conjunction with the ANZ Bank. Your credit card details are protected under 128 bit SSL encryption. We do not store your credit card details, therefore you will be asked to enter these details on each purchase.

If you still do not feel comfortable purchasing online, you may order by contacting us on 08 8371 0177 or visit any of our Booze Brothers locations to arrange alternative payment. Please note that prices on this website may vary from in store pricing.


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5. I can’t find the product I want, what can I do?

Place a Special Request with us and we will do our best to get a quote for you as soon as we can.


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6. I don’t like the wine I bought?

We stand by our cleanskins and mixed dozens and will give a 100% refund of the entire purchase price provided you return at least 10 bottles out of a dozen in saleable condition. For anything else, we will refund the price of the goods that are returned to us in saleable condition. The cost of returning any goods may be at your expense depending on the circumstances. Contact us within 30 days of order to arrange any returns.


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7. I have forgotten my password to log into my account?

Go to the My Account log in, enter your email address and click on 'Forgotten your password'. Your password will be emailed to you.


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8. My goods are faulty?

We stand by our products and offer a 100% Money Back Guarantee for any faulty goods. Simply Contact Us within 30 days of order.


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9. The product I want is out of stock, what can I do?

Place a Special Request with us and we will do our best to get it for you as soon as possible.


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10. What do you do with my private information?

Any information we collect is used only for the purpose of providing you with the best possible service we can. Your credit card details are protected by 128 bit SSL Security and we do not store these details. We are committed to complying with the National Principles for the Fair Handling of Personal Information developed by the Australian Federal Privacy Commissioner. We will never sell or pass your information on to a third party. View our Privacy Policy.


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11. What forms of payment do you accept?

We accept Visa, Mastercard, American Express & Diners.


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